All tags are 100% hand made on order and by nature it may contain slight imperfections and design variations. No two tags will be the same.

I work hard to prevent any imperfections but sometimes the tags can contain small air bubbles or have irregular edges. However, this is part of the charm when purchasing a handmade product.

All pre-designed tag orders will be processed within 3 business days. 100% customised tag orders will be processed within 3-7 business days.

It could take up to 2 weeks during busy peak period (i.e. sales/ Christmas). Once shipped, orders usually take less than 5 business days to arrive but due to unforeseen circumstances, packages could take longer to be delivered. I do not have any control over orders once they are sent out.

All tags are customised with your dog's name and your contact number(s). So, unfortunately it will not be replaced or refunded due to dislike of the design (or looks different from photos). All tags are non-refundable and non-exchangeable under any circumstances.

We have more photos and videos showing our tags on Instagram and TickTok. Search @ramen.and.mo. to see more!!

Please email us on woof@ramenandmo.shop [subject - order number/ incorrect tag details] ASAP if you realised the information you have provided is incorrect.

We will be able to correct it if the tag hasn't been made. However, we will not be able to made any changes once the tag has been made.

Please email us on woof@ramenandmo.shop [subject - order number/ missing tag details] ASAP if you have forgotten to provide any details that you want us to print it on the tag.

We will be able to add the details if the tag hasn't been made. However, we will not be able to made any changes once the tag has been made and finalised.

Resin tags are 100% water-proof and should be cleaned with soap and water. Air dry ONLY. Do not expose tags under sunlight for extended time. 

Tags are durable but not indestructible. They are not meant for chewing or extreme rough housing.

All tags come with metal rings to attach to your pet's collar, make sure the tag is not hanging too low to prevent chewing.