Shipping and delivery terms
Domestic shipping
Your order will be delivered through Australia Post. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. We advise you to keep track of your delivery through the courier tracking number that can be found on your email confirmation. If for any reason you do not arrange to pick the parcel up promptly from the postal outlet, the parcel will be returned to us. Should this happen, you will be required to pay a fee for re-delivery.
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit.
Dispatch time frame
- All other pet products (except resin tags) - 1-2 business days
- Pre-designed resin tags - 2-3 business days
- 100% customized resin tags - up to 7 business days
Domestic (Australia) postage
Standard shipping range from $5AUD to $20AUD depending on the weight of the order.
NOTE: Please allow extra time for post deliveries at peak time e.g. Christmas and Easter. Ramen. & Mo. does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required.